Refunds
Process customer refund requests, track resolution times, and analyze refund drivers.
Total Refunds
128
last 30 days
8 vs prev. period
Refund Amount
$8,420
2.96% of revenue
$640 vs prev. period
Pending
6
awaiting review
2 added today
Avg Processing Time
4.2 hrs
target: < 6 hrs
0.8 hrs faster
Refund Trend
Daily refund amount over the last 7 days.
Peak Day
Jun 30 · $2,120
Daily Average
$1,280
Avg Refund Size
$65.78
Refund Reasons
Why customers request refunds.
Item arrived damaged2 · 17%
Customer changed mind2 · 17%
Product defective2 · 17%
Late delivery2 · 17%
Wrong item shipped1 · 8%
Item not as described1 · 8%
Duplicate charge1 · 8%
Wrong size1 · 8%
Quality issues (damage + defective) account for 33% of all refunds.
| Refund ID | Customer | Amount | Status | Actions |
|---|---|---|---|---|
| RF-4821 | JOJames Okoro | −$96.99 | pending | |
| RF-4820 | LHLena Hoffmann | −$144.50 | approved | |
| RF-4819 | EWEthan Wright | −$168.45 | completed | |
| RF-4818 | ICIsabella Costa | −$428.00 | processing | |
| RF-4817 | RPRaj Patel | −$84.00 | completed | |
| RF-4816 | MLMei Lin | −$287.40 | pending | |
| RF-4815 | SRSofia Rossi | −$612.30 | rejected | |
| RF-4814 | CMCarlos Mendez | −$178.20 | completed | |
| RF-4813 | YSYuki Sato | −$398.75 | approved | |
| RF-4812 | CKCharlotte Klein | −$245.00 | processing | |
| RF-4811 | DKDavid Kim | −$528.75 | completed | |
| RF-4810 | ATAiko Tanaka | −$312.00 | completed |